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FREE SHIPPING OVER €50 IN THE EU

RETURN / EXCHANGE PORTAL

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/* Return Policy

If you are not 100% satisfied with your items, you may return your order within 30 days of receiving it. We offer a refund service given the following conditions:

  • All items must be unused
  • Clothing must be unworn, unwashed, and in original packaging with all tags attached
  • Once clothing has been worn and/or washed it cannot be returned or exchanged
  • Items must be sent back within 30 calendar days from the date you received the order
  • The customer is responsible for the cost of returning the item (unless it is a faulty product or incorrect item)
  • You must contact us below before to register your return, packages sent without contacting us may not be refunded
  • We do not accept any returns on socks for hygiene reasons, except if it is faulty or not as described
  • Original shipping fee is non-refundable 

We can provide a pre-paid return label, and if used, the return shipping cost will be deducted from the refunded amount

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/* Register your return

Register your return by emailing us via our contact widget below.

Please include the following information:

  1. Subject: Return / Order #NSXXXXX / Country (e.g. Return / NS1234 / DK)
  2. Description:
  • Product/s you wish to return
  • Reason for return
  • Please give our team 48 hours to respond to your request with next-step instructions. 

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/* Exchanges

We gladly offer an exchange service if you wish to change size or color in the EU. The item which you wish to exchange must fulfil the same requirements above of a regular return. Register your exchange by emailing us via our contact widget below.

Please include the following information:

  1. Subject: Exchange / Order #NSXXXXX / Country (e.g. Exchange / NS1234 / NL)
  2. Description:
  • Product/s you wish to return
  • Product/s you wish to receive (Product + Size + Color) 
  • Please give our team 48 hours to respond to your request with next-step instructions. 
   

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/* Faulty or incorrect items

On the rare occasion that you receive the wrong item or a faulty product please contact us directly via our contact widget below.

Please include the following information:

  1. Subject: Reclaim / Order #NSXXXXX / Country (e.g. Reclaim / NS1234 / NO)
  2. Description: 
  • Problem described in detail
  • Attach supporting images for evidence
  • Please give our team 48 hours to respond to your request with next-step instructions. 

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If you have any questions, please contact us at help@nothingssomething.com 

 

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