FAQ
/* UPDATED: 17 MAY 2022
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/* Where do you ship
We currently ship to all EU countries, Norway, US and Australia. Please see our shipping page for the latest information.
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/* What payment methods can I use
We currently accept Visa, Mastercard, Maestro, American Express, Klarna (selected countries), iDeal (Netherlands), Bancontact, Apple Pay and Google Pay.
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/* Have you received my order?
If you have received an order confirmation email, it means we received your order (please check your promotions and junk/spam boxes). Please contact us if you have not received an order confirmation.
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/* Have you shipped my order?
If you have not yet received a shipping confirmation email, it means we have yet to send it out. Please contact us if you are experiencing any issues.
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/* How long do I need to wait to get my package?
Please see our shipping page for estimated ETA to your location. Note that the days provided refer to business days and you may count from the day the package is first scanned by the courier.
External events such as extreme weather border closures etc. may impact the ETA of some couriers.
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/* Can I cancel an order that I just made?
We cannot guarantee that we can cancel your order. It is only possible if it has not already been packed and processed. Please contact us if you have any issues.
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/* What happens when I order from outside of the EU?
Since we ship our items from within the EU, customers purchasing from outside of the EU may incur additional customs duties, taxes, admin fees and/or other customs requirements. These cost are real and we do not take any responsibility for any additional costs, nor are we responsible for any parcels returned for unpaid customs duties or taxes or non-compliance, and we will not issue refunds fo these extra fees.
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/* How do I return/exchange an item?
Please see our returns and exchanges page for more info.
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