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RETURNS / EXCHANGES

/* UPDATED: OCTOBER 2023

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/* Return Policy

If you are not 100% satisfied with your items, you may return your order within 30 days of receiving it. We offer a refund service given the following conditions:

  • All items must be unused
  • Clothing must be unworn, unwashed, and in original packaging with all tags attached
  • Once clothing has been worn and/or washed it cannot be returned or exchanged
  • Items must be sent back within 30 calendar days from the date you received the order
  • The customer is responsible for the cost of returning the item (unless it is a faulty product or incorrect item)
  • You must contact us before to register your return, packages sent without contacting us may not be refunded
  • We do not accept any returns on socks for hygiene reasons, except if it is faulty or not as described
  • Original shipping fee is non-refundable

For your convenience, we can provide a pre-paid return label, and if used, the return shipping cost (subject to change) will be deducted from the refunded amount.

If you are happy with the requirements above, please follow the instructions below.

 

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/* Register your return

Register your return by emailing us via our contact page or directly at help@nothingssomething.com

Please include the following information:

  1. Subject: Return / Order # / Country /Name
  2. Product/s you wish to return
  3. Reason for return
  4. Fill out the return form that came with your package

Please give our team 48 hours to respond to your request with next-step instructions. 

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/*Exchanges

We gladly offer an exchange service if you wish to change size or color in the EU. The item which you wish to exchange must fulfil the same requirements above of a regular return. Exchanges requests must occur within 20 days of receiving the original order.

Register your exchange by emailing us at help@nothingssomething.com or via the contact page

Please include the following information:

  1. Subject: Exchange / Order # / Country /Name
  2. Product/s you wish to return and which item you wish to receive
  3. Fill out the return form that came with your package

Please give our team 48 hours to respond to your request with next-step instructions. 

 

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/* Faulty or incorrect items

On the rare occasion that you receive the wrong item or a faulty product please contact us directly via our contact page or help@nothingssomething.com 

Please include:

  • Subject: Reclaim / Order # / Country /Name
  • Product/s issue is concerned with
  • Description of the problem
  • Picture evidence attachment of the issue (e.g. photo of fault or photo of the wrong item packed)

Please give our team 48 hours to respond to your errand with a resolution and next steps. 

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If you have any questions, please contact us at help@nothingssomething.com 

 

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